My family's XBOX 360 has recently been banned and I find it ridiculous that my console was banned and no one from XBOX support can tell me why. I looked through all the Terms of Use and Code of Conduct and find no reason for the ban. I have also searched the forums and have tried posting on there with no luck. It seems XBOX users are getting their consoles banned for no reason. I know there are some out there that make modifications to their XBOX's and use pirated games and upload and download content that is not approved by XBOX or Microsoft. I assure you I am not one of them and if you do this sort of thing you may as well move on because this BLOG is not for you. This is for the people who bought an XBOX, games, accessories and downloaded content legally and have not used pirated software or made modifications to their XBOX. I urge anyone who has been wrongly banned for no reason and I mean the people who have not made any MODS to their XBOX, used pirated games or have uploaded or downloaded content that is not XBOX approved and follows the Terms of Use and Code of Conduct to file a complaints with the proper agencies.
Federal Trade Commission
Better Business Bureau U.S.
Also go sign this Petition
Also if you have Facebook go Like this page
Hopefully if enough of us get together we can get some answers from Microsoft. I would also like you to respond to this blog because the more response I get then more people will know. Hopefully action can be taken against Microsoft and there ridiculous software glitches. I strongly believe what happened to our console is a scratched disk triggered a copy right protection protocol. Yes a scratch on a disk can trigger something in the operating system of the XBOX that tells Microsoft you’re using a pirated disk and they will permanently ban your console for it even if the disk was a legal copy.
After calling Microsoft XBOX support about my 9 month old XBOX 360 being banned from there server I was blown away to be told the console was banned and they would not give you any reason as to why. Really if you’re going to ban a console when the consumer that spent a lot of hard earned money on your product and services you should get an answer as to why it was banned. My families XBOX has not been modified in any way and all the games I have purchased legally from either Wal Mart or Game Stop. This console is only 9 months old and I have several hundred dollars tied up into it and all that Microsoft would tell me is GO BUY A NEW ONE that isn’t banned. This also bothers me because if it is that easy for them to ban an XBOX without giving the consumer any kind of notice or reason why it was banned I can see how in order to boost sales all they need to do is ban a couple thousand XBOX’s and force the consumer to go buy new ones. I also found out that they banned over 25,000 XBOX’s from there server in the last week. This is why the complaint to the FTC is so important. Since Microsoft aka XBOX has BBB accreditation they will have to answer to your complaint with them. I found a guy that did file with the BBB and his XBOX was un-banned by an XBOX Exceptions Analyst named Mat Munsinger who can also be contacted.
Mat Munsinger
1-866-425-9899 Ext. 1143765
Monday thru Friday 8AM to 4PM PST
I don’t know how long that contact information will last because I am sure if this guy gets bothered to much Microsoft will change the extension or something. Microsoft support gave me an email address to complain to. When I sent the email I sent it requesting a read receipt, it reached about 14 recipients but they all deleted it without reading it. Every one of the emails went to people in Cairo and had names I could not even pronounce so if you got the email addresses from support don’t waste your time with it.
